VELORA BEAUTY GROUP LLC

DBA VELORA BEAUTY

Privacy Policy for SMS & MMS Messaging

Effective Date: 07/15/2024

This Privacy Policy explains how VELORA BEAUTY GROUP LLC DBA VELORA BEAUTY (“we,” “our,” “us”) collects, uses, and protects information when you engage with our SMS and MMS messaging services delivered through a third-party application provider.

1. Information We Collect

When you sign up to receive SMS or MMS communications from us, we may collect:

• Your mobile phone number

• Message content (including any media you send to us)

• Timestamps and delivery status

• Limited device information provided by carriers (such as carrier name and message delivery reports)

• Website cookie data used to track shopping cart activity, including abandoned carts, solely for the purpose of sending cart reminder text messages

We do not sell, rent, or share your personal information with unaffiliated third parties for their own marketing purposes.

Our website uses cookies to help keep track of items you put into your shopping cart, including when you have abandoned your cart. This information is used to determine when to send cart reminder messages by text message.

The above excludes text messaging originator opt-in data and consent; this information will not be shared with any third parties.

2. How We Use Your Information

We use the information collected for:

• Delivering SMS/MMS alerts, promotions, and updates you have opted into

• Sending cart reminder messages when you have abandoned your shopping cart on our website

• Responding to your inquiries or requests via text

• Improving our communication services

• Complying with applicable legal, regulatory, and FCC/TCPA requirements

3. Location Tracking and Location-Based Services

We do not collect location tracking data or provide location-based services through our SMS/MMS program. No geolocation information is gathered or used in connection with our text messaging services.

4. Consent & Opt-In

By providing your mobile phone number and opting in, you consent to receive SMS and/or MMS messages from us.

• Message frequency varies.

• Message and data rates may apply, depending on your carrier plan.

• Your consent to receive text messages is not a condition of purchase.

5. Opt-Out & Support

You may opt out at any time by replying STOP to any message. You will receive a confirmation text to verify your opt-out.

For help, reply HELP or contact us at INFO@BEAUTYBYVELORA.COM.

6. Third-Party Service Providers

We may use a third-party application or messaging platform to send and receive SMS/MMS messages. These providers are contractually required to safeguard your information and may not use it for purposes other than delivering communications on our behalf.

Text messaging originator opt-in data and consent will not be shared with any third parties.

7. Data Security

We take commercially reasonable steps to protect your information from unauthorized access, disclosure, alteration, or destruction. However, no system is fully secure, and we cannot guarantee absolute security of transmitted data.

8. Data Retention

We retain SMS/MMS records only as long as necessary for business, operational, or legal purposes. Data that is no longer required will be securely deleted.

9. Children’s Privacy

Our SMS/MMS services are not directed to children under 13. We do not knowingly collect or maintain information from children under 13.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be effective when posted to our website or otherwise communicated to you.

11. Contact Us

If you have questions about this Privacy Policy or your SMS/MMS communications, contact us at:

VELORA BEAUTY GROUP LLC DBA VELORA BEAUTY

Email: info@beautybyvelora.com

VELORA BEAUTY GROUP LLC

DBA VELORA BEAUTY